What should I do if I am having issues with Android Auto™?

Two resources to help you identify your vehicle's SYNC generation are the:

• SYNC and Navigation Updates page. Either:
  • Enter your Vehicle Identification Number (VIN) and select Check for update.

  • Log in with your Lincoln credentials, choose a vehicle from your garage, and select Check for updates.

    Note: Your SYNC gen will appear on the right-hand side of the page.

• SYNC Visual Reference Guide, which provides example images of SYNC generations that Lincoln has offered.

Confirm your device is connected with a USB cable or wireless connection, and consult the table below:

Android Auto Troubleshooting

Complete the following:

1. Confirm that both Wi-Fi and Bluetooth are enabled on your device.  

2. Pair the device to SYNC via Bluetooth. 

   Note: If the pairing is unsuccessful:

   1. Press and hold the voice command button on your steering wheel.
   2. Verify the vehicle is in wireless or Bluetooth pairing mode.
   3. Perform the following from your device: 
      1. Tap Settings.
      2. Go to General.
      3. Select Android Auto. 
      4. Choose Available Cars.

      5. Select your vehicle. 

         Note: Some vehicles that support wireless Android Auto will allow you to pair your phone wirelessly by first plugging the phone into the vehicle's USB port with a manufacturer-approved USB cable. After plugging the device in with the USB cable, you will be asked if you want to connect wirelessly for future use.

A successful pairing should allow Android Auto to start working. If it does not, try the troubleshooting steps below:

1. Use another cable.  
2. Use the SYNC USB port closest to the SYNC screen.  

3. Set the audio source to USB and try playing music from any available source (iTunes, Spotify, etc.).  

   Note: If this does not work, the USB hardware has failed. End troubleshooting and visit your Lincoln Retailer to inspect the USB port.   

4. Perform a key cycle. 
5. Perform a SYNC Module Reset.

6. Perform a soft reset on the phone.

   Notes: 

   • If you do not know how to perform the soft reset, visit the manufacturer's website, as instructions will vary by phone model.
   • After performing a soft reset, you will be taken back to the "Home" screen. The screen's appearance will be different if you have an active navigation route.
      
7. Delete the device from the vehicle's SYNC menu using one of the options below:
   • Voice Commands steps: 
     1. Press the Voice button on the steering wheel. SYNC will ask for a command.
     2. Say: Delete <Name of Phone>. 
     3. Press Delete.
   • Non-Voice Steps: 
     1. Select Settings on the SYNC screen. 
     2. Tap Phone List. 
     3. Select Phone. 
     4. Choose the "Delete symbol" (trash can). 
     5. Tap Yes.  
8. Delete SYNC from the device's Bluetooth menu.
9. Pair your phone to your vehicle using Bluetooth. 

Once pairing is complete, you should be able to use Android Auto.

If you need further assistance, contact Lincoln Concierge at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

Perform the following steps:

1. Confirm you have:
   • Connected the Android™^† device to SYNC via a manufacturer's approved USB cable. 
   • Android Auto installed on your smart device.
2. Ensure your phone settings are correct using Google's support website.
3. Attempt using another cable if one is available.

4. Test to see if the USB functions as an audio source outside of Android Auto.

   Notes:

   • Example: Set the audio source to USB and try playing music from any available source, such as Google Play, Spotify, Pandora, etc.
   • If this does not work, the USB hardware has failed. Contact your Lincoln Retailer for further assistance.
      
5. Perform a soft reset on the device.
6. Perform a key cycle.
7. Attempt a SYNC module reset. 

If issues persist, see the following table: