What do I do if I cannot send text messages using SYNC?
Support>SYNC>Troubleshooting>What do I do if I cannot send text messages using SYNC?

What should I do if I cannot send text messages using SYNC?

If you cannot send text messages using SYNC®*, try restarting and pairing your phone using the instructions below.

  1. Restart your phone.
    1. Turn off the phone.
    2. Remove the device's battery (if applicable).
    3. Turn on the phone.
    4. Allow the phone to re-pair with your vehicle.

      Note: If the phone does not pair with your vehicle, continue to Step 2.
       
    5. Try sending a text message. 
    • If it goes through, your issue is resolved.
    • If it does not go through, proceed to Step 2.
  2. Pair the phone.
    1. Remove the paired device from SYNC.
    2. Pair your device again.

If you need further assistance, contact Lincoln Concierge at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.