How do I perform a SYNC module reset?
Support>SYNC>Troubleshooting>How do I perform a SYNC module reset?

How do I reset the SYNC system?

A system reset, also known as a module reset, is designed to restore SYNC®* functionality without deleting any data that you have stored.

Performing a System Reset with a Power Button

If your vehicle is equipped with a Power button on the entertainment center, press and hold both the Power button (center of the Volume knob) and the Seek Right button** for 10 seconds.

Performing a System Reset without a Power Button

If your vehicle is not equipped with a Power button on the entertainment center, press and hold both the Volume Down and Seek Right buttons** on the steering wheel column for 10 seconds.

Additional Information

How do I perform a SYNC Master/Factory Reset?
How do I check for SYNC updates?

*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.

**The actual location and appearance of the buttons can vary by vehicle year and model. Refer to the Owner's Manual for information specific to your vehicle.