Support>SYNC>Troubleshooting>How do I fix a blank screen on my SYNC 3 system?

What should I do if I have an issue with my SYNC screen?

If you need assistance with SYNC®* issues unrelated to SYNC updates (e.g., blank or frozen screen, missing touchscreen tiles, etc.), follow the troubleshooting steps below.

If your SYNC issue is related to a recent SYNC update, see the How do I troubleshoot SYNC software update issues? article.

Verify That you Have the Latest SYNC Version

  1. Have your Vehicle Identification Number (VIN) available.
  2. Go to the SYNC System updates page.
  3. Enter your VIN.
  4. Click on Check for update to confirm the status of your SYNC software.

Perform a Key Cycle

If you have verified your SYNC software version is current, and you are still having an issue, perform a key cycle.

  1. Turn the vehicle off. The vehicle's engine should not be running, and the vehicle should not be in accessory mode.

    Note: Many newer vehicles will keep the radio on, even when the car is turned off until a door is opened.

  2. Open the driver’s door and lock the door.
  3. Close the driver’s door.
  4. Wait two minutes and ensure the radio display turns off.
  5. Restart the vehicle.

Perform a Soft Reset

If the key cycle did not resolve your issue, perform a soft reset of the SYNC system.

  1. Select Radio.
  2. Hold the Power button (center of the volume knob) + the Right-Seek button at the same time for approximately five seconds.
  3. The display will indicate when the module is resetting. You may then release the buttons.

If you are still experiencing an issue, contact your Lincoln Retailer to have your vehicle inspected.

*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.