Support>SYNC>SYNC Updates>How do I report a successful SYNC installation?

How do I report a successful SYNC installation?

You can report a completed SYNC®* update on the SYNC software update website. You need to use your computer and the USB drive you performed the update with.

To record a successful SYNC software update:

  1. Insert the flash drive, also known as a USB or thumb drive, you used for the update into your computer.
  2. Go to the SYNC software update page.
  3. Scroll down to Step Three: Confirm Update on the SYNC software update page.
  4. Click on Browse for log file.
  5. Browse the flash drive you used to update your SYNC system.

  6. Select the XML log file in the "SYNCMyRide" folder.

    Note: An example of the file you will upload is "sync_48474463_1A2B3C4D5E6F8G8H9.xml." Your filename will differ because it will contain your Vehicle Identification Number (VIN). 

If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

Note: If you have not yet performed a SYNC update, refer to How do I install SYNC updates using a USB or Wi-Fi for the steps.

Additional Information

How do I check for SYNC updates?
How do I install SYNC updates over Wi-Fi or with a USB?

*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.