How do I use the Record Feedback feature with SYNC 4?
You can record and share voice feedback about your experiences and vehicle with Lincoln through your SYNC®* 4 system using the steps below.
Requirements
If you would like to use the Record Feedback feature, make sure:
- The Lincoln Way®** App is downloaded onto your device.
- You have added a vehicle to your Lincoln account and activated the Lincoln Connect®† modem.
- Vehicle Connectivity and Share Vehicle Data are both enabled in your vehicle's Connectivity settings.
Note: If allowed by the in-vehicle connectivity settings, Driving Data will also be shared.
- Your SYNC 4 system has software update v1.9.3 or newer.
Submitting Voice Feedback
The Record Feedback feature is available on Lincoln vehicles equipped with SYNC 4. If you are unsure of your SYNC generation, refer to the SYNC Visual Reference Guide which has example images of each SYNC generation.
SYNC 4
To leave voice feedback with SYNC 4:
- Tap Settings or Features on your vehicle's SYNC screen.
- Press Record Feedback. You will receive an audio prompt stating, "Record any likes, dislikes, or suggestions about experiences with your vehicle, and then select Send."
- Address any message prompts you may see on your screen (e.g., adding your vehicle to Lincoln Way or enabling Vehicle Connectivity and Share Vehicle Data in the SYNC settings).
- Select Record. You have 45 seconds to make and send your voice feedback recording. The status bar will climb to show the recording is in progress.
- Choose either:
- Send: This will send your feedback to Lincoln.
- Cancel: This will delete your feedback without sending it.
*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
†Lincoln Connect®, the Lincoln Way® App, and Lincoln Connected Service are required for remote features (see Lincoln Way Terms for details). Connected Service is now complimentary for remote features, excluding Wi-Fi hotspot. Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.