What should I do if Android Auto is not showing after updating SYNC 3?

If you experience issues with Android Auto^™* after performing a SYNC^®** 3 update, follow the troubleshooting tips below.

1. Perform a master/factory reset. Make sure to let the reset finish.
   
   Note: A SYNC master/factory reset returns the system to its factory default settings. You must pair your phone again and restore any previously selected settings.
    
   1. Press Settings on your vehicle's SYNC screen.
   2. Tap General.
   3. Scroll until you see Master/Factory Reset.
   4. Press Master/Factory Reset. A message confirming that all system settings will be erased and reset to factory defaults will appear.
   5. Select Continue.
   6. A "Resetting to factory defaults" message will appear, the system will turn off, and the screen will go blank. It may take a few minutes for the system to reset and resume normal operation.
2. Ensure that the welcome animation appears after the reset is done.
3. Perform a key cycle.
   1. Turn the vehicle off.
   2. Open the driver's door and lock the door.
   3. Close the driver's door.
   4. Wait two minutes and ensure the radio display turns off completely.
   5. Restart the vehicle.
4. Ensure that the welcome animation appears.
5. Wait for the Home screen to show.
6. Insert the USB drive and start the update again. To download the SYNC update, visit help.lincoln.com and enter your VIN.

If the above steps do not resolve the issue, contact your preferred Lincoln Retailer for assistance.

Additional Information

How do I report a successful SYNC update installation

^*Android Auto is a trademark of Google LLC.

^**Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.