Support>Lincoln Way App>Troubleshooting>Why is my Remote Start not working in the Lincoln Way App?

Why is remote start not working in the Lincoln Way App?

Remote start can fail if certain vehicle conditions are preventing it (e.g., open doors or the vehicle is already running). If you are unable to start your vehicle remotely, refer to the requirements and troubleshooting steps below.

Remote Start Requirements

If your remote start does not work, ensure:

  • Your vehicle has a Lincoln Connect®* embedded modem.
  • Your vehicle is added to the Lincoln Way® App.**
  • Your vehicle is activated.
  • All vehicle doors, trunk, hood, and tailgate are closed. The Lincoln Way App should alert you if one is ajar. 
  • The engine is turned off when a remote start is requested.
  • The alarm horn is not sounding off.
  • Remote start is enabled on your vehicle's instrument cluster. To check your settings: 
    1. Ensure your vehicle is on, running, parked, and in a well-ventilated safe area.
    2. Use the directional arrows on your steering wheel to navigate to Settings and push OK. 
    3. Scroll to Vehicle and push OK. 
    4. Arrow to Remote Start and push OK. 
    5. Scroll to System and push OK.  
    6. Set Remote Start to On.

Note: Instrument cluster screens may vary. For information specific to your vehicle, refer to your Owner's Manual. 

Troubleshooting Remote Start 

Once you have confirmed you meet the requirements: 

  1. Restart your device and attempt to remote start again.
  2. Ensure your vehicle is not in Deep Sleep Mode.

Note: You may also receive an error if you attempt too many back-to-back remote start requests. Drive your vehicle to reset the remote start settings. 

If you need further assistance, contact a Lincoln Client Experience Manager at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

Additional Information

What happens to my remote start features if I am on a 3g modem?
How do I contact a Lincoln Way Client Experience Manager?
What is Deep Sleep Mode?
Why is my activation pending?

*Lincoln Connect®, the Lincoln Way® App., and complimentary Connected Services are required for remote features (See Lincoln Way Terms for details). Connected services and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi® hotspot.

**Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.