Support>Lincoln Way App>Troubleshooting>Why is my activation pending?

Why is my activation pending?

If you tried to activate your vehicle and received an Activation Pending status, please check the following:

  1. When attempting to accept the in-vehicle prompt, ensure that your vehicle is:
    • On, running, in park, and in an open, safe area with good cellular service.
    • Note: Your vehicle must be running and not in accessory mode. 
  2. Check your cellular strength and or Wi-Fi connection.
    • Wi-Fi connection:
      • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
      • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
    • Cellular connection: 
      • If cellular data is turned off, turn cellular data on and attempt to connect.
      • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
  3. Ensure you are not connected to Bluetooth®* in your vehicle. If you are, disconnect your device from Bluetooth and try the activation again.
  4. Wait at least 90 seconds after trying to activate.
    • If it has not been at least 90 seconds, wait at least 90 seconds for your vehicle to populate the acceptance prompt.
  5. Confirm whether you were able to use commands in the past.
    • If so, did you create a second Lincoln Way account after deleting the app or attempting to log in? 
    • If yes, you may have another email address that contains your authorized vehicle. Please log out and try logging in with your other email address.
  6. Confirm whether the message you are receiving is that the vehicle has already been activated.
    • If it is, but you are the only user - You may have another email address that contains your authorized vehicle. Please log out and try logging in with your other email address.
    • If it is, but you are a secondary user - You will need approval from an authorized user. 
      1. Tap the Request Authorization tab if you will be an additional command user.
      2. A message will be sent to all current activated users. 
        • They will receive a message in their app of your request.
        • Once approved, you will have command access. 

If you attempted/confirmed the steps above and your vehicle did not activate, please contact a Concierge.

Note: If you want to activate a vehicle and remove all existing activated users, you can perform a Modem Reset.

Additional Information

How do I request authorization?

*The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.