Support>Lincoln Way App>Phone As A Key>What do I do if I get a No Key Detected message while using Phone As A Key and my phone is in my Lincoln vehicle?

Why does my Lincoln show the "No Key Detected" message when using Phone As A Key?

You may receive a "No Key Detected" message if your vehicle is not detecting your Phone As A Key* within the interior cabin (inside your vehicle). If you receive the "No Key Detected" message in your Lincoln Way® App**, follow the steps below: 

Troubleshooting the No Key Detected Message

  1. Move the phone closer to the center of the vehicle near the cup holder or center console.
  2. Close the Lincoln Way App and then reopen the App.
  3. Turn your mobile device's Bluetooth Wireless Technology® off and then back on.

If you are still receiving the message, select your Lincoln Way App Experience to find more troubleshooting instructions. 

Lincoln Way App 5.X Experience

In the Lincoln Way App:

  1. Select the Vehicle tab.
  2. Scroll down and tap Vehicle Settings.
  3. Choose Phone as a Key.
  4. Locate the "Device Keys" section and confirm that your phone is listed as a key, and review the status of your key.

If your key status is showing:

  • Active: The key is active and can be used for Phone as a Key features. 
  • Incomplete: The key was generated but your setup was not completed. You will need to continue setup to activate your key.
  • Deleting...: The key has been deleted.

Lincoln Way App 4.X Experience

In the Lincoln Way App:

  1. Select the Vehicle tab.
  2. Tap Features & Settings.
  3. Select Key List.
    • If Phone As A Key is active, you will see the model of your phone followed by "(me)."
    • If you do not see your phone, you will need to set up Phone As A Key again.

If you need further assistance, contact a Lincoln Way Client Experience Manager by selecting Account > Help in your app or calling us at 1-844-324-2330.

Additional Information

How do I set up Phone As A Key for my Lincoln?

*Available on select vehicles. Requires feature activation. Not compatible with all smartphones.

**Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

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