Support>Lincoln Way App>Phone As A Key>What do I do if I cannot unlock my Lincoln with Phone As A Key?

What should I do if I cannot unlock my Lincoln with Phone As A Key?

If you are not able to unlock your vehicle using the Phone As A Key™* feature, see the requirements and steps below.

Phone As A Key Requirements

To use Phone As A Key, you must meet the requirements below.

  • Your vehicle is equipped with Phone As A Key.
  • The Lincoln Way®** App is installed and running on your device with an active account.

    Note: Ensure your Lincoln Way App version is up to date.
     
  • Lincoln Connect®† and Phone As A Key were activated prior to the first use of Phone As A Key.
  • Your Vehicle Connectivity Settings are enabled.
  • Facial recognition, fingerprint recognition, or a passcode is set up on your mobile device. 
  • You have a supported mobile device running:
    • iOS® 16.0 and newer
    • Android™ 9.0 and newer
  • Your device has Bluetooth® Low Energy (BLE) version 4.2 or newer.
  • Bluetooth Wireless Technology is turned on at all times for correct operation.
  • Your Bluetooth-enabled device is within 130 feet (40 meters) to authorize for use.

Troubleshooting Steps

If you are unable to unlock your vehicle using Phone As A Key:

  1. Move your phone closer to your vehicle.
  2. Ensure that the Lincoln Way App is running on your phone.
  3. Check your device's Bluetooth settings for any pairing to the vehicle's Phone As A Key system. If your smartphone is paired, it will display the last 5 digits of the VIN and the vehicle's model name.
    • If the phone is connected, press the Remote Unlock button in the FordPass App.
    • If the phone is not connected or the Remote Unlock button does not work in the FordPass App, force close and restart the Ford Pass App.

Note: For specific information on how to check Bluetooth settings, refer to your phone's user manual or contact your phone provider. 

If you are still unable to unlock your vehicle using Phone As A Key, use the keyless entry keypad. Once inside, you can use the backup start passcode to start your vehicle.

If these steps do not resolve your issue, contact Lincoln Client Experience Manager at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

Additional Information

Phone As A Key Troubleshooting

*Available on select vehicles. Requires feature activation. Not compatible with all smartphones.

**Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

†Lincoln Connect®, the Lincoln Way® App., and complimentary Connected Services are required for remote features (See Lincoln Way Terms for details). Connected services and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected services excludes Wi-Fi® hotspot.

iPhone and iOS are trademarks of Apple Inc., registered in the U.S. and other countries.

Android is a trademark of Google Inc.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ford Motor Company is under license.