Support>Lincoln Way App>Phone As A Key>How do I reset my Phone As A Key?

How do I reset my Phone As A Key™*?

You can reset your Phone As A Key settings on your vehicle's touchscreen using the steps below. The reset instructions vary by SYNC®** generation.

Resetting Phone As A Key

Based on your vehicle's touchscreen display, select Digital Experience or SYNC 4 from the drop-down options below for instructions on how to reset your Phone As A Key settings. If you need assistance determining the generation of your SYNC system, select the first drop-down option.

Important: Ensure that your vehicle is on and running, in a well-ventilated area, and is in Park (P).

Identifying Your Vehicle's SYNC Generation

Select a resource below.

Resource Instructions
SYNC and Navigation Updates page

Either:

Your SYNC generation will appear on the right side of the page under the “SYNC Current Version” heading.
SYNC Visual Reference Guide View example images of SYNC generations that Lincoln has offered.

Digital Experience

To reset Phone As A Key with Digital Experience:

  1. Select the Apps menu on your vehicle's touchscreen.
  2. Tap Settings.
  3. Choose System.
  4. Select Reset options.
  5. Tap Phone As A Key Reset.
  6. Follow the on-screen prompts to complete the reset.

Note: For Android™† devices, you must clear application data/cache and reset Bluetooth®†† settings once the Phone As A Key reset is complete. Refer to your device's owner's manual for more information.

If you complete a Phone As A Key reset, you will need to set up Phone As A Key again to continue using the feature.

SYNC 4

To reset Phone As A Key with SYNC 4:

  1. Select Settings on your vehicle's SYNC screen.
  2. Choose General.
  3. Tap Reset.
  4. Select Lincoln Connect®‡ Reset.
  5. Choose Phone As A Key Reset.
  6. Select Continue and wait for a "Reset Success" alert on your vehicle's SYNC screen.
  7. Tap Close.

Note: For Android™† devices, you must clear application data/cache and reset Bluetooth®†† settings once the Phone As A Key reset is complete. Refer to your device's owner's manual for more information.

If you complete a Phone As A Key reset, you will need to set up Phone As A Key again to continue using the feature.

If you experience any issues resetting your Phone As A Key, contact a Lincoln Way®‡‡ Concierge using the Account > Help options in the Lincoln Way App.

Additional Information

How do I set up Phone As A Key?
How do I start my vehicle with the Backup Start Passcode?
What should I do if Phone As A Key is not working?
How do I pair my phone with SYNC?
Why is my phone not connecting to SYNC?

*Available on select vehicles. Requires feature activation. Not compatible with all smartphones.

**Do not drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

†Android is a trademark of Google LLC.

††The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

‡Lincoln Way Connect (optional on select vehicles), the Lincoln Way App, and Complimentary Connected Service are required for remote features (see Lincoln Way Terms and Conditions for details). Connected Service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Wi-Fi hotspot.

‡‡The Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.