How do I remove my Phone As A Key using the Lincoln app or SYNC?

You can delete your Phone As A Key* using the Lincoln app or via your vehicle's SYNC®** screen. 

Important: 

  • Deleting a Phone As A Key device also deletes any Backup Start Passcodes associated with it.

    Note: Deleting or resetting the Backup Start Passcode does not impact the Phone As A Key setup.
     
  • You can only delete keys associated with your Lincoln app account.
  • If your device is lost or stolen, contact a Lincoln app Client Experience Manager for key removal assistance. 

Removing Phone As A Key

Select your preferred method from the dropdowns below for steps on how to delete your Phone As A Key. 

Lincoln App

  1. Log in to the Lincoln app.
  2. Select the vehicle for which you want to remove Phone As A Key. 

    Note: If you only have one vehicle in your Garage, it should automatically be selected.
     
  3. Scroll down and tap Phone As A Key under Settings.
  4. Select the specific Phone As A Key device under Device key that you want to remove.
  5. Tap Delete on the confirmation popup.

    Notes:
    1. The key will show as "Deleting..." until the app finishes the key deletion process.
    2. If the Phone As A Key fails to delete, you will receive a "Trouble deleting key" pop-up message, and the key will revert to an "Active" status.
  6. Once done, the Device key list will no longer display the deleted key.  When the deletion is successful, the user will receive a confirmation email.

SYNC

Important: Your vehicle must be parked and running, and in an open location (e.g., free of overhead foliage, ceilings, etc.). 

  1. Safely enter your vehicle.
  2. Tap Settings.
  3. Select General.
  4. Scroll down and select Reset.
  5. Tap Lincoln Connect Reset.
  6. Select Phone As A Key Reset.
  7. Tap Continue.

All Phone As A Key devices will be removed. 

If you need further assistance, contact a Lincoln app Client Experience Manager by selecting Account>Contact Help in your app or calling us at 1-844-324-2330.

Additional Information 

How do I set up Phone As A Key?
How can I view the status of my Phone As A Key?

*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

**Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

The Lincoln app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.