Support>Lincoln Way App>Lincoln Connect>How do I remove Lincoln Connect modem access for authorized users?

How do I remove Lincoln Connect modem access for authorized users?

You can complete a Lincoln Connect®* reset on your vehicle's SYNC®** screen. For more information, refer to the steps below. 

Important:

  • This reset removes all Lincoln Connect accounts linked to your vehicle. 
  • To remove all previous owners, users, data, and in-vehicle settings, perform a Factory Reset. A Factory Reset also deletes your navigation favorites, SiriusXM presets, and may make Digital Experience and SYNC 4 subscriptions unavailable for up to 10 days.
  • Ensure your vehicle is on, running, parked, and in a well-ventilated, safe area.

Resetting the Lincoln Connect Modem

Select your SYNC generation from the drop-down options below to learn how to reset your vehicle's Lincoln Connect modem. If you need assistance determining the generation of your SYNC system, select the first drop-down option.

Identifying Your Vehicle's SYNC Generation

Select a resource in the table below to help you identify your vehicle's SYNC generation.

ResourceInstructions
SYNC and Navigation Updates page

Either:

Your SYNC generation will appear on the right side of the page under the “SYNC Current Version” heading.

SYNC Visual Reference GuideView example images of SYNC generations that Lincoln has offered.

Lincoln Digital Experience

  1. Enter and start your vehicle.
  2. Tap the Apps icon on your vehicle's Lincoln Digital Experience screen.
  3. Choose Settings.
  4. Select System.
  5. Tap Reset Options.
  6. Choose Connectivity Reset.
  7. Select Erase network data.

SYNC 4

  1. Enter and start your vehicle.
  2. Select Settings on your vehicle's SYNC screen. 
  3. Tap the General icon.
  4. Scroll down and select Reset.
  5. Tap Lincoln Connect Reset.
  6. Scroll down and select Reset All.

    Note: A message will be displayed confirming that all Lincoln Connect settings will be erased and reset to the factory default.
     
  7. Choose Continue.
  8. Activate your vehicle. 

    Note: If you have connected navigation with an active subscription, the connectivity settings will need to be turned back on.

SYNC 3

  1. Enter and start your vehicle.
  2. Select Settings from your vehicle's SYNC screen.
  3. Tap General.
  4. Scroll down and select Reset.
  5. Tap Lincoln Connect Reset.
  6. Scroll down to select Reset All.

    Note: A message will be displayed confirming that all Lincoln Connect settings will be erased and reset to the factory default.
     
  7. Choose Continue.
  8. Activate your vehicle. 

Additional Information

How do I perform a SYNC master/factory reset?

*Lincoln Connect®, the Lincoln Way® App., and complimentary Connected Services are required for remote features (See Lincoln Way Terms for details). Connected services and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected services excludes Wi-Fi® hotspot. 

**Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

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