Support>Lincoln Way App>Getting Started with Lincoln Way>How do I contact a Lincoln Way Concierge?

How do I contact a Lincoln Way Client Experience Manager?

You can contact a Lincoln Way Client Experience Manager through the Lincoln Way® App,* via phone or chat, for one-on-one assistance.

Lincoln Way Client Experience Managers are available Monday - Sunday, 8 a.m. - 12 a.m. EST.

Contacting Help in the Lincoln Way App

For more details on contacting a Client Experience Manager for support, confirm your version of the Lincoln Way App, and select your Lincoln Way App version from the drop-down options below for steps.

Lincoln Way App 5.X Experience

  1. Log in to the Lincoln Way App.
  2. Go to the Account screen.
  3. Select one of following options:
    • Call Help
    • Chat**

Lincoln Way App 4.X Experience

  1. Log in to the Lincoln Way App.
  2. Go to the Account screen.
  3. Select Help.
  4. Tap on one of the following buttons:
    • Chat 
    • Call 

More Lincoln Way Information

For more detailed information on Lincoln Way features and functions, visit our Lincoln Way support page and browse by your preferred topic.

Note: Self-help content is also available to assist with answering your Lincoln Way App questions. Type your question in the search field on the Help screen in the App, or select Change for a full list view of App topics.

For more detailed information on Lincoln Way App features and functions, visit our Lincoln Way App support page to browse by your preferred topic.

If you need further assistance, contact a Lincoln Way Client Experience Manager by selecting Account>Help in your app or calling us at 1-844-324-2330.

Popular Lincoln Way Support Categories

Additional Information 

How do I activate the Lincoln Connect modem in my vehicle?
How do I remote start using the Lincoln Way App or the key fob?
Where can I get an Owner's Manual for my Lincoln?

*Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

**This feature is only available for iOS users, as the function utilizes Apple Message for Business.