Why did the Software Update not start for my Lincoln vehicle?

There are a few reasons why a scheduled Software Update did not start, such as your vehicle was not off, not in park, or the doors were open.

The following items must be completed before attempting the next scheduled Software Update, or you may receive an error message:

• Gas vehicles must be on and running for at least 30 minutes before initiating a software update. 
• Your vehicle is stopped and parked.
• Your parking brake is engaged.
• The update is scheduled for before or after 12 a.m. (not exactly 12 a.m.).
• Your vehicle's ignition is off.
• All your doors, the hood, and the trunk are closed.
• Your parking lamps are turned off.
• Your hybrid vehicle is not charging.

If any of the above conditions are not met, you will receive a "Vehicle Not Updated" message on your SYNC^®* screen. Address the reason contained in the message before the next scheduled update.

If you still receive error messages for the failed update, contact Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

Additional Information

Software Update FAQs
How do I turn off automatic Software Updates?
How do I schedule Software Updates?

^*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.