What do I do if I am having issues with my Lincoln vehicle?
If you have an issue with your Lincoln vehicle, there are multiple options to get the help you need.
Check Your Owner’s Manual
Your Owner’s Manual contains important information specific to your vehicle model, including maintenance information, how features work, vehicle specifications, and troubleshooting tips.
Check for Open Recalls
Find out if there is a recall that applies to the issue your vehicle has. Go to the Recall page on help.lincoln.com and enter your Vehicle Identification Number (VIN). If you have a recall, contact a Lincoln Retailer to schedule an appointment to have it resolved.
Check Your Warranty Coverage
Lincoln vehicles have a 4-year/50,000-mile bumper-to-bumper warranty and a 6-year/70,000-mile powertrain warranty (some additional warranties may apply). You can confirm the warranty start date on your vehicle in the Lincoln Way®* App or by logging into your Lincoln Account.
Have Your Vehicle Concern Diagnosed and Repaired
Only Lincoln Retailers can verify warranty, recall, and the latest repair information directly from Lincoln. All of their technicians are factory-trained and have specialized equipment to resolve your concerns. They can also contact Lincoln should there be a complicated repair situation and request additional assistance. Locate a Lincoln Retailer near you to schedule an appointment.
Access Lincoln Repair Information
You can get a subscription for Lincoln service information for 1994 and newer vehicles at motorcraftservice.com. With 72-hour, 30-day, and 1-year terms, DIY and service specialists can find what they need. Go to motorcraftservice.com, choose your location, and select Service Info to see available content and purchase access.
Find Parts for Your Vehicle
With convenient free pick-up or low-cost delivery, parts.ford.com can help with the parts to get your vehicle back on the road. Genuine Lincoln and Motorcraft®** parts are designed for your vehicle and have a warranty backed by Lincoln.
Note: If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting LIVE CHAT at the bottom right of lincoln.com/support.
Additional Information
Where can I get self-repair and technical information?
How do I contact Roadside Assistance?
How do I contact Lincoln Automotive Financial Services?
How do I contact a Lincoln Way Concierge?
*The Lincoln Way App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.
**Motorcraft is a registered trademark of Ford Motor Company.