FREQUENTLY ASKED QUESTIONS
Is there a limit to how many times I can request emergency fuel delivery?
Roadside assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
We can still help by putting you in contact with an independent contractor to assist you. However, the Independent contractor(s) will charge you separately for their service(s).
Can I replace roadside assistance insurance from my insurance company?
When you’ve got Lincoln Roadside Assistance, there’s no need to pay for it with your personal insurance company. Do note that coverage provided by personal insurance companies may have varying terms of service and limits.
Can I use roadside assistance if I am in an accident?
Yes. Lincoln clientele have collision assistance on the Lincoln Way® App which provides Lincoln clients with accident assistance including the nearest Lincoln Certified Collision Center, accident documentation, and transportation assistance.
Can I get reimbursed if I paid for a tow?
Yes. If you paid for a tow without knowing you were covered with Lincoln Roadside Assistance, we’ll reimburse the cost. (up to $140)
Can I get a full tank of gasoline delivered to my location?
We will deliver up to 2 gallons (8 L) of gasoline to a disabled vehicle.
Can I get a tire change if I don’t have a spare or donut?
You must have a good spare tire except for vehicles supplied with a tire inflation kit.
Do I get coverage if I bought my Lincoln as a used vehicle from someplace other than a Lincoln retailer?
Lincoln vehicles purchased as a used vehicle are eligible for Roadside Assistance if still within 6 years, or 70,000 miles of the vehicle's warranty start date.
We can still help by putting you in contact with an independent contractor to assist you. However, the Independent contractor(s) will charge you separately for their service(s).
