Support/Lincoln Way App/Connect And Control With Lincoln Way App

CONNECT AND CONTROL

Enjoy continued connectivity to your vehicle’s most often used features — like start/stop, lock/unlock, schedule a start and track Roadside Assistance.

A woman sitting at an outside coffee table holding her smartphone and viewing the Lincoln Way App.

GET THE APP. TAKE CONTROL.

If you haven't done so, take a moment to download the Lincoln Way® App.* It’s the best way to start using the convenience of Connect and Control.

• Download the Lincoln Way App from the App Store® or Google Play™ Store

• Enroll by creating an account or logging in to an existing account

• Create a PIN, then add and activate your new Lincoln using Lincoln Connect™**

• Set up and start using Phone As A Key†

 

*The Lincoln Way App, compatible with select smartphone platforms, is available via download. Message and data rates may apply.

**Lincoln Connect (standard on select vehicles), the Lincoln Way App and complimentary Connected Service are required for remote features (see Lincoln Way terms for details). Connected Service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected feature. Connected Service excludes Wi-Fi hotspot.

†Requires feature activation.

MAXIMIZING LINCOLN TECHNOLOGY

How does Lincoln Connect™ work?

Lincoln Connect allows Lincoln Owners to stay connected to their vehicles in a way they've never been able to before.
A person is holding a smartphone and viewing the Lincoln Way App in front of a cup of coffee.

How to Use Phone As A Key™ With Your Lincoln

Set up and start using Phone as a Key with your new Lincoln in no time at all, plus create a backup ignition code and your personal door code.
A man holding a smartphone viewing the Lincoln Way App walks toward the front grille of a Lincoln vehicle.
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RELATED CATEGORIES

Phone As A Key

Lincoln Access Rewards™

Lincoln Pick Up & Delivery

Roadside Assistance

Service

Lincoln Client Relationship Center

MORE CONNECT AND CONTROL

What is the Lincoln embedded 4G modem?

FREQUENTLY ASKED QUESTIONS

Is Connect and Control complimentary?

Yes, but only on Lincoln models equipped with Lincoln Connect.

What do I need to do before I can start using Connect and Control?

For Connect and Control to work, your Lincoln must:
 

  1. Have Lincoln Connect.
  2. Be added to your downloaded and registered Lincoln Way App.
  3. Be activated.
How do I connect the car to the Lincoln Way App?
  1. Download the app from the App Store or Google Play.
  2. Accept the Terms and Conditions.
  3. Create a new Lincoln Owner Account or, if you already have one, just log in.
  4. Press the + and Add Vehicle to My Garage.
  5. Next, scan your vehicle’s Vehicle Identification Number (VIN) by selecting the camera in the app and pointing it at the VIN label on the door. You can also just type it in the field.
  6. Confirm your vehicle and you will be directed to the home screen.
  7. Touch the vehicle button and navigate to the top button that says, Activate Vehicle.
  8. After a few minutes, go to your vehicle and start it. There will be a prompt on the SYNC® center touchscreen that will ask you to confirm the association with the app.
  9. Note: If you do not confirm the app within 10 start-ups, you will have to go back into the app to reactivate.
How do I activate the Lincoln Way App?
  1. Download the app from the App Store or Google Play.
  2. Accept the Terms and Conditions.
  3. Create a new Lincoln Owner Account or, if you have one, log in.
  4. Press the + and Add Vehicle to My Garage.
  5. Next, scan your vehicle’s Vehicle Identification Number (VIN) by selecting the camera in the app and pointing it at the VIN label on the door. You can also just type it in the field.
  6. Confirm your vehicle and you will be directed to the home screen.
How do I schedule starts?

It’s simple! Just navigate to the Vehicle Details tab and scroll down to Schedule Start. Follow the prompts to set the schedule you would like.

How do I remove a vehicle from my Lincoln Way App?

Go to Vehicle tab, scroll down to the bottom of the screen and tap the Remove Vehicle button. To disable your Customer Connectivity Settings in your vehicle, tap HMI: Master Reset.

How do I troubleshoot Remote Start?

If your Remote Start is not functioning:
 

  1. Ensure you are logged in to Lincoln Way with the correct Authorized Username.
  2. Make sure your vehicle is not in Deep Sleep Mode.
  3. Check your instrument cluster to see that Remote Start is turned On. Navigate to Settings > Vehicle > Remote Start > System. Set Remote Start to On.
  4. Confirm the hood and trunk are closed.
  5. Verify the Check Engine light is off. Check the app message center for Check Engine light notifications. Check the vehicle dashboard for warning lights. Resolve any Check Engine light concerns to be able to use Remote Start via Lincoln Way App.
How do I disconnect remote vehicle access?

Lincoln provides several ways that customers can directly disconnect Lincoln Way App remote access and connected services from within the vehicle.  In addition, domestic violence victims can also, if they choose, submit a request to Lincoln to disconnect remote vehicle access by using this form.

 

Ways to disconnect remote vehicle access:

 

Note: If you are unable to perform these actions for any reason (e.g., a setting is locked), contact us at the number below.

  1. Perform a Master/Factory Reset
  2. Turn off Vehicle Connectivity setting
  3. Turn off vehicle location sharing setting

    Note: If you 1) Perform a Master/Factory Reset, 2) turn off Vehicle Connectivity setting, or 3) turn off vehicle location sharing setting, every App account connected to that vehicle will receive a notification communicating that the change has occurred.  For example, if a Master/Factory Reset is performed, every App account connected to the vehicle will receive a notification that the account has been disconnected from the vehicle.

    Also, if there are any devices plugged into the vehicle (e.g., dash cam, other cameras or accessories), you should unplug and discard them.
     

See How do I disconnect remote vehicle access for more information about ways to disconnect remote vehicle access.

 

To obtain a new connected vehicle App account for the vehicle, please follow the instructions at Lincoln Way® to download the App and pair the vehicle with the App. 

 

If you have questions regarding disconnecting vehicle access or creating a new account, you may contact us by phone. For the hearing or speech impaired: please contact the Telecommunication Relay Service by dialing 711.



Lincoln Client Relationship Center - United States

(800) 521-4140    Mon - Sun    24 hrs/365 days

  1. aCoverage is included for the lifetime of ownership for original owners of 2013 and newer Lincoln vehicles only. Non-transferrable. For complete details, go to www.lincoln.com/support or see your Lincoln Retailer for details. If purchased used, Roadside Assistance coverage is provided if still within 6 years or 70,000 miles of vehicle warranty start date. Lincoln reserves the right to change program details without obligations. Lincoln Connect®, the Lincoln Way® App, and complimentary Connected Services are required for remote features (See Lincoln Way Terms for details). Connected Services and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected Services excludes Wi-Fi® hotspot.
  2. bLincoln Connect (standard on select vehicles), the Lincoln Way App and complimentary Connected Service are required for remote features (see Lincoln Way terms for details). Connected Service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected feature. Connected Service excludes Wi-Fi hotspot.

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