Ford Motor Company US Privacy Notice

Effective on: July 1, 2024

For California residents: This US Privacy Notice supplements our California Notice at Collection and Privacy Disclosures. Click here to view the California notice.

Ford Motor Company is committed to be a trusted steward of the personal information you provide to us. We collect and use this data to help fulfill and build on Henry Ford’s vision of providing affordable, safe transportation to everyone. Today, we rely on data to incorporate state-of-the-art technology into our products and services, improve quality and safety, minimize environmental impact, and make our vehicles more enjoyable to drive, own, and use.

If you are the owner or driver of a Ford or Lincoln vehicle, please note these important privacy safeguards:

• You must inform others who drive the vehicle, and passengers who connect their mobile devices to the vehicle, about the information in this Notice, including the Connected Vehicle Privacy section below; and the
  
• if you plan to sell or transfer your vehicle, you must perform a Master/User Reset of your vehicle before it leaves your possession. Please review the Connected Vehicle Privacy section below for more information.

By using Products that display, link to, or refer to this Notice, you acknowledge the disclosures and obligations in this Notice and agree to our Terms and Conditions.

Click here to learn more about Interest-Based Advertising.

What This Privacy Notice Covers

This Privacy Notice (this “Notice”) explains our collection, use, and disclosure of personal information, including information we collect through our Products, at offline locations and events, and from third parties.

This Notice covers and applies to:

• Products, services, and features we provide, such as websites, mobile applications, online services, technology platforms, and devices we own or operate, as well as the vehicles we manufacture (collectively, “Products”).
• Personal information collected by or on behalf of Ford Motor Company and our controlled affiliates and subsidiaries (collectively, “Ford,” “we”, “us” or “our”) through Products that link to, refer to, or display this Notice (for example, on their websites or in their own privacy notices).
• The following Connected Services (defined in the Connected Vehicle Privacy section below), which have a Product-specific privacy notice that supplements this Notice (for mobile applications, you should also review the privacy information contained on the applications’ download pages, which supplement this Notice):
  
  • Ford Pass
  • Lincoln Way
    

Additional privacy details may be provided in your vehicle owner’s manual. Owner’s manuals are available at the following links:

• Ford Vehicles
• Lincoln Vehicles

What This Privacy Notice Does Not Cover

This Notice does not apply to:

• The privacy practices of Ford Motor Company affiliates or subsidiaries with respect to Products that link to, refer to, or display a privacy notice other than this Notice, such as:
  • Ford Motor Credit Company (Ford Credit): If you have applied for or received financing through Ford Credit or are a Ford Interest Advantage investor, the personal information you provide as part of applying for, obtaining, and managing your account or investment is subject to the Ford Credit privacy notices available here. Other information collected when you visit the Finance section of the ford.com website (including through cookies and other digital technologies) is processed by Ford Motor Company and is subject to this Notice.
  • FordDirect: If you request information or a contact from your local dealer through various shopping tools on Ford.com (including Build and Price, Search Dealer Inventory, Incentives and Offers, Request a Local Quote, and Trade-in Value), your personal information is collected and used by FordDirect, a company that assists Ford and its dealers, subject to the FordDirect Privacy Statement available here.
    
    
• Other Ford privacy notices that pertain to: employees, contractors, agency resources, retirees, and applicants, relative to employment or engagement with Ford; or Products that Ford makes available to the personnel of companies that have a business relationship with Ford. These other Ford privacy notices are available through the applicable website, mobile app, or other online Product.
• Content, products, services, features, websites, mobile applications, platforms, or properties not owned or operated by Ford, as described in the Other Sites and Services section below.
• The privacy practices of Ford dealers, dealer distributors, dealer advertising associations, or other dealer associations.

Dealers

When you purchase or lease a Ford or Lincoln vehicle from an authorized dealer, some information you provide to the dealer is disclosed to Ford. Ford’s privacy practices (as described in our privacy notices) apply to personal information the dealer discloses to us, whether in connection with the purchase/lease transaction, vehicle service you may receive from the dealer, or joint marketing activities.

Please be aware, however, that dealers are separate legal entities from Ford and have their own privacy practices. You should contact your dealer directly if you have questions about their privacy practices. Although we encourage dealers to fully satisfy their legal obligations (including those relating to privacy), Ford is not responsible for dealers’ compliance with law.

United States Only

This Notice applies only to personal information collected about individuals in the United States. If you are located in another country, please review the Ford privacy notice that applies for your country.

CATEGORIES AND SOURCES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us, the Products you use, and the choices you make. We collect personal information about you in different ways and from different sources, including through the Products we provide. Details about our privacy practices relating to Ford and Lincoln vehicles appear in the Connected Vehicle Privacy section below. 

Information You Provide to Us

You provide information to us in various ways, including when you create or modify an account with us, use our Products, make a purchase from us, ask us for information about our Products, sign up for an event, enter a contest or sweepstakes, contact the Customer Relationship Center, or otherwise communicate with us. For example, we collect the following:

• Contact Information: Depending on the nature of your interaction with us, we collect personal or business information such as name, email address, postal address, and phone number. We may also ask you to provide email addresses of others, for example if you use a “tell-a-friend” tool.
• Demographics: When you interact with us or our Products, you may also provide additional information such as your age range, nationality, and gender.
• Payment Data: If you make a purchase, we collect credit card numbers and other payment or billing information.
• Preferences: You may indicate preferences such as your preferred communication method, language, time zone, and dealer. When you use the vehicle shopping tools on our website, you indicate through your browsing and searches the kinds of vehicles, features, and options you may be interested in.
• Audio/Visual: In some cases, you can upload a photo for a profile image when creating an account, or you may provide your photo at an event or as part of a contest or sweepstakes.
• Identifiers: Depending on the nature of your interaction with us, you may provide us with unique identifiers associated with you. For example, when you leave a comment on one of our social media sites, you provide us with your social media ID.
• Security: When you create or modify your Ford account, you provide us with an email/username and password, along with other information used to authenticate your account such as answers to security questions, etc. You can use these credentials to sign into other Ford experiences (if supported) including experiences offered by our affiliates, including Ford Credit, so you only need to remember one username and password when accessing our online and mobile Products.
• Content of Communications: When you communicate with us, such as via emails, customer service requests, survey responses, website chats or social media posts, likes, or messages, we collect the content of your communication.
• Vehicle Service History: We collect vehicle service history from you when you provide it to us on our sites.

When you are asked to provide personal information, you may decline (such as not entering a credit card to use wallet services in the FordPass mobile app). But if you choose not to provide information that is necessary for certain Products, those Products may not function correctly or be available for use.

Where Ford makes chat features available, we utilize vendors, such as LivePerson. Our vendors that support chat features only use chat communications to support and improve the Ford chat experience.

Information From Your Vehicle

Ford and Lincoln vehicles have systems that record data about how the vehicle is performing, how it is driven, where it is located, and the environment where it is operated. This data may be associated with a vehicle's unique identification number (“VIN”) or other identifiers, and VIN or the other identifiers may be linked to you.

If your vehicle is equipped with Connected Services or has factory-installed connectivity technology capable of electronically transmitting vehicle-originated data to Ford, we may collect the following categories of information from your vehicle:

• Vehicle Data
• Driving Data
• Vehicle Location (which may be collected through location-based features and functions in the vehicle or in our mobile apps and which may be derived from other information such as your mobile device’s location)
  
• Audio/Visual
• Media Analytics
• Vehicle Analytics

Which categories of information are collected from your vehicle typically depends on how the vehicle is equipped for connectivity; in other words, what connectivity technologies, software version, data sharing settings, and Connected Services are present and what selections have been made for the data sharing settings. See the Connected Vehicle Privacy section below for details and data category definitions.

In limited situations, we may collect Vehicle Location, regardless of location settings. We do this to protect and defend our rights or property (including repossessing a vehicle in the event of a delinquency) or to comply with applicable law, to respond to valid legal process (including from law enforcement or other government agencies), or, in the event of exigent circumstances, to help prevent the loss of life or serious injury or help protect the personal safety of Ford personnel, users of our vehicles, websites, or apps, our visitors, or the public. For additional details about these situations, see the “Our Disclosure of Personal Information” selection below. 

Information From Your Devices

When you use our websites, mobile apps, online services, and other Products, we automatically collect some information from the devices you’re using (such as mobile phone, tablet, smartwatch, or computer). For example:

• Device Details and Network Information: Some devices reveal, and our servers log, information such as type of device, hardware model, MAC Address, operating system, version, settings, configuration, and network-related information (for example, IP address, mobile network provider, etc.). We may also collect device motion information if you enable that functionality in our mobile apps. As described more in the Cookies section below, our websites and online Products store and retrieve device identifiers (such as browser and other unique online identifiers) using cookies, pixel tags, and other digital technologies set on your device.
• Digital Activity: As described more in the Cookies section below, when you browse our website or use our other online Products, we collect information about your online activity and interaction with our Products, such as access times, webpages or content viewed, mouse movements, scrolling, features used, how the webpage or online feature performed, the results of vehicles saved, built, searched for, or viewed during previous visits, other websites visited, etc.
• Device and Mobile Location: Depending on your device and app settings, we also collect location data from your devices. If your mobile device is connected to your vehicle via Bluetooth or tether, vehicle location may be derived from mobile device location.

You may use app or device controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain Products or features, those Products or features may not function correctly or be available for use.

Information We Generate About You

We generate information from the data we collect. For example:

• Digital Activity: When you build or search for vehicles on our website, we generate results that fit your criteria and allow you to save results so that they are available to you in future visits. When you browse our website or use our other online Products, we may infer your zip code, city, state, and/or country location based on your IP address.
  
• Inferred Preferences: We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics. For example, we may use information about your vehicle and past purchases to determine your likely readiness to make a new purchase, which we may use for marketing, advertising, or other purposes. We may also infer information from your online activity and interaction with our Products, such as webpages visited, vehicles viewed, app features used, etc.
  
• Identifiers: When you interact with us, we may generate unique identifiers associated with you or your devices such as Ford account ID, customer ID, rewards program number, or browser or other online identifiers. These unique identifiers help us identify you or associate you with information about you. For example, in our exhibits at auto shows or other events, we may generate a bar code for each visitor that you can swipe as you interact with the exhibit. It may also allow you to access and spread photos and videos if you use available technology to take your picture and/or video at the event.
• Payment Data: We may generate information when you pay for products and services, e.g., transaction history.

Information From Other Sources

We obtain information from others when you direct them to disclose information to us and from the following sources:

• Affiliates: We receive information from other companies within the Ford Motor Company family of companies and affiliates. Our “family of companies” is the group of companies related to us by common control or ownership. Information is disclosed within this “family” as a normal part of business operations, offering products and services to our customers, and allowing our customers to use their Ford account across multiple Ford experiences (if supported).
  
• Dealers and Other Repairers: We receive information in connection with vehicle sales and service. For example, when you purchase a vehicle from a Ford or Lincoln dealer, the dealer provides Contact Information to Ford, including your name and address, as well as VIN and purchase information such as purchase date. We also receive Vehicle Service History information (and certain other vehicle repair information), which includes history of repairs and may include information such as visit details, service details, repair history, applicable recall repairs, repair order details and payment, and warranty and extended service plan information. We may receive vehicle diagnostic information from dealers or other repairers when your vehicle is serviced or repaired using diagnostic scan tools connected to your vehicle.
• Vendors and Suppliers: We may receive Contact Information or other personal information from our vendors or agents working on our behalf for the purposes described in this Notice.
  
• Service Providers and Suppliers: We may receive Contact Information or other personal information from our vendors or agents working on our behalf for the purposes described in this Policy.    
• Business Partners: We receive personal information from other companies we work with to offer services to our customers, or to reach potential customers with our marketing messages. Examples include:
  • Advertising and Analytics Companies: Please see the Cookies section of this Notice for a description of how we receive information from advertising and analytics providers.
  • Joint Marketing Partners: We may receive personal information from partners with which we offer co-branded services or engage in joint marketing activities.
• Law enforcement agencies, courts, regulatory agencies, and others: We may receive personal information from government agencies or courts for legal compliance purposes, to protect your personal safety or the safety of others, to protect Ford’s or others’ rights or property, or to investigate fraud. We may also receive personal information from others; for example, in connection with litigation settlements, we may acquire information about you from third parties for the purpose of meeting our tax reporting obligations.
• Consumer Data Analytics Firms: We receive Demographics and other data from third parties for purposes such as supporting our marketing campaigns and personalizing Products to our customers.
  
• Parties to Corporate Transactions: We may receive personal information as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or at transfer, divestiture, or sale of all or a portion of business or assets.
  
• Publicly-Available Sources: We may obtain Demographics and other data from publicly available sources, such as open government databases or other data in the public domain, as well as information that is publicly available online on social media, networking, and other sites.

We may combine personal information we collect from any of the above sources.

COOKIES AND SIMILAR TECHNOLOGIES

Our websites, mobile apps, and other online Products use cookies, pixels, tags, trackers, and similar digital technologies to operate and to help collect data. Cookies are small text files placed on your device to store data that can be recalled by a web server in the same domain that placed the cookie. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your device, but it can contain other information as well.

Cookies on our websites are used to store your preferences and settings, help authenticate your Ford account and enable you to sign in, provide interest-based advertising, combat fraud, analyze how our Products perform, personalize your experience and the content you see on our website (such as by displaying vehicles you have previously viewed or searched for or by conveniently auto-filling data fields in online forms), and fulfill other legitimate purposes.

Our websites may also contain electronic images known as web beacons (also called single-pixel gifs) that we use to help deliver cookies on our websites, count users who have visited those websites, and gather usage and performance data. We also include web beacons in our promotional email messages or newsletters to determine whether you open and act on them, and in our ads appearing on other sites to measure the performance of those ads.

Our websites often include web beacons, cookies, pixels, tags, trackers, and similar digital technologies from third-party vendors. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics or advertising. In other cases, it is because our web pages contain third-party content (such as embedded videos, maps, plug-ins, or ads) that contain digital technologies used to track operability and performance of the content, as well as your interaction with the content to determine its effectiveness. When your browser connects to a third party’s web server to retrieve content and/or web beacons, that third party is able to set or read its own cookies on your device and may collect information about your online activities over time and across different websites or online services that also contain that third party’s content or web beacons.

For example, our online Products use third-party tools (such as Mouseflow, Dynatrace, Amplitude, Adobe, and Google Analytics and other Google services), to support the operation and performance of our online Products and to analyze your interactions and experiences with our Products, including the features you engage with, how you navigate, and your click/touch, movement, scroll, and keystroke activity.

You can find out how Google Analytics uses data here and how to opt out of Google Analytics here. For more information on how Google uses data when you use our websites, click here.

You can also find more information on Mouseflow’s privacy practices here and how to opt out here.

For more information about the privacy practices of the other listed companies, please review their privacy policies.

You can learn more about how to opt-out of certain cookies and other technologies by visiting our Your Privacy Choices Page.

Interest-Based Advertising

As noted above, on some pages of our websites we allow third-party advertising partners to use cookies, web beacons, and other digital technologies to collect or receive information regarding your activities on those web pages (e.g., your IP address, page(s) visited, time of day, and other identifiers). We may also disclose such information we have collected to Advertising and Analytics Companies. These companies may use this information (and combine it with information collected over time and across other websites, apps, or other digital services) for purposes of delivering targeted advertisements to you, to provide measurement services when you use Ford Products, and when you interact with other (non-Ford) websites and online services. This practice is commonly referred to as "interest-based advertising" or “online behavioral advertising”.

You can opt out of certain cookies and other technologies by clicking on the Cookie Settings link in the footer of our websites. You can also learn more by visiting our Your Privacy Choices Page and the additional information below

Industry-wide opt-outs. Many advertising and analytics providers are members of associations, which provide a simple way to opt out of analytics and ad targeting, which you can access at:

• United States: Network Advertising Initiative and Digital Advertising Alliance
• Canada: Digital Advertising Alliance of Canada
• Europe: European Digital Advertising Alliance

Mobile advertising ID controls. Apple and Android mobile devices each generate an advertising identifier that can be accessed by apps and used by advertisers in much the same way that cookies are used on websites. Each operating system provides options to limit tracking and/or reset the advertising ID.

Browser controls. Web browsers vary on whether they are set to accept or allow various types of cookies and similar digital technologies by default. You can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies and similar digital technologies, this could affect certain features or services of our website. If you choose to delete digital technologies, settings and preferences controlled by those digital technologies, including advertising preferences, may be deleted and may need to be recreated.

Do Not Track. Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above.

Email web beacons. You can disable web beacons in email messages by changing the settings on your email client to prevent the automatic downloading of images.

OUR USE OF PERSONAL INFORMATION

We use the personal information we collect for purposes described in this Notice or otherwise disclosed to you. For example, we have used personal information for the following purposes, including:

• Product and Service Delivery: To provide and deliver our products and services, including operating, securing, and troubleshooting; providing support for vehicle service, warranty, and recall; fulfilling your requests or answering your questions; providing customer service and technical support; and providing credit and financing services.
• Product Quality and Improvement: To improve existing products and services, including investigating, verifying, or maintaining the quality or safety of a Ford vehicle, service, product, technology or process; to evaluate the quality of the products and services that our suppliers provide to us or on our behalf; and troubleshooting and debugging activities to identify and repair technical errors that impair existing or intended functionality.
• Research and Development: To conduct internal research to evaluate the quality of and improve our products, services, processes, and technologies; or to conduct internal research to develop new products, services, processes, and technologies.
• Personalization: To support our customer relationship management activities, to understand you and your preferences, to make recommendations about the Products you use and our other Products that may be relevant to you, and to deliver personalized communications, promotions, and other experiences centered around you. We may use automated processing in support of these activities.
  
• Dealer Support: To support dealer operations.
• Marketing and Advertising: To promote our products and services and those of our selected partners through marketing, advertising, and sponsorships, as permitted by law (see the Cookies section below for information about personalized advertising and your advertising choices and the Choice and Control of Personal Information section for how to change your preferences for promotional communications).
• Security, Integrity, Safety, and Legal: To comply with our legal and regulatory responsibilities; to respond to legal process or requests for information issued by government authorities or other third parties; to prevent, detect, protect against, investigate, prosecute those responsible for, or otherwise respond to a security incident, identity theft, fraud, harassment, or malicious, deceptive, or illegal activity; to investigate, establish, exercise, prepare for, or defend a pending or anticipated investigation or legal claim; to cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local laws or regulations, where permitted by law; and in the event of exigent circumstances, to help prevent the loss of life or serious injury or to protect the personal safety of individuals; and to protect the rights or property of others.
  
• Business Operations: To manage and improve our business operations and our relationship with you; to operate our business and perform business functions, including accounting, finance, tax, regulatory compliance, litigation, information security, fraud detection and prevention activities; to preserve the integrity or security of our systems or vehicle systems; to protect our rights and property; to manage our supplier and vendor relationships, including to evaluate the quality of the products and services that our suppliers provide to us or on our behalf; to manage human resources and information technology; to improve our internal operations; and to facilitate a corporate transaction, such as a merger or acquisition, where permitted by law.

In carrying out these purposes, we combine data we collect from different sources to give you a more seamless, consistent, personalized, and relevant experience. For example, we use your Ford account identifier (if you were logged in while browsing our website or using our other online Products) or a browser or other unique online identifier (if you were not logged into your account) to link Digital Activity to you over time and across different Products or other digital properties, including those owned or operated by third parties.
 

Finally, we may de-identify information we collect about you (including Connected Vehicle Information) and use it for any purpose in accordance with applicable law.

OUR DISCLOSURES OF PERSONAL INFORMATION

We disclose personal information with your consent, when you direct us to disclose it to others, as necessary to complete your transactions, or provide the Products you have requested or authorized. For example, when you provide payment data to make a purchase, we will disclose that data to banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services. We also disclose personal information to:

• Affiliates. We disclose personal information among the companies within the Ford Motor Company family of companies and affiliates. Our “family of companies” is the group of companies related to us by common control or ownership. We disclose information within this “family” as a normal part of business operations and offering products and services to our customers:
  • For example, if you are financing your purchase or lease with Ford Credit and Ford Credit asks us to locate your vehicle due to default of your agreement with Ford Credit, we may dsclose Vehicle Location with Ford Credit.
    
  • If you create a Ford account, we disclose your account credentials within our family of companies so you only need to remember one username and password to access our online and mobile Products (if supported).
• Dealers. We disclose personal information to authorized Ford dealers, for example, to honor your request for a price quote on a vehicle, to alert the dealer when your vehicle is ready for service so they can contact you about scheduling a service visit, to assist in diagnosing service needs before and during a service visit, to inform dealers about recall or warranty information affecting your vehicle, to allow you to redeem rewards points from Ford loyalty programs at the dealership, to support our joint marketing activities, or to provide a dealer with information for purposes of contacting you in their regular course of business.
• Vendors, Suppliers, and Agents. We disclose personal information to vendors or agents working on our behalf for the purposes described in this Notice. In such cases we require them to use it only to perform that work for us and to use adequate safeguards to protect the confidentiality of the personal information they receive. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal information to provide those functions.
• Business Partners. We disclose personal information to other companies that we work together with to offer services to our customers, or to reach potential customers with our marketing messages. Examples include:
  • SIRIUS XM. We disclose personal information, including Contact Information, to Sirius XM so that Sirius XM can provide satellite radio trial subscription services in connection with vehicle purchases and leases, as well as information, customer support, and offers for Sirius XM satellite radio and other audio entertainment services.
  • Advertising and Digital Analytics Companies. Please see the Cookies section of this Notice for a description of how we work with advertising and digital analytics providers.
    
  • Social Media Platforms. We disclose hashed emails from our marketing database or other information we have collected as described in this Notice to social media advertising platforms, such as Facebook, so that they can create Custom Audiences and deliver advertisements on our behalf to their users. Those users are identifiable to the Social Media company when it matches our hashed data to its hashed data of its users.
  • Joint Marketing Partners. We disclose information to partners with which we offer co-branded service or engage in joint marketing activities.
  • Vehicle Verification and Valuation Partners. We disclose information about factory-installed vehicle features and options to third parties such as auction companies, insurance companies, dealers, lenders, guidebook providers, vehicle websites, and prospective buyers so that they can verify a vehicle’s features and options and estimate its value. The features and options information that we disclose to these third parties is linked to the unique VIN.
• Law Enforcement Agencies, Courts, Regulatory Agencies, and Others. We will disclose personal information when we believe that doing so is necessary to:
  
  • Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
  • In the event of exigent circumstances, to help prevent the loss of life or serious injury or to protect the personal safety of Ford personnel, users of our vehicles, websites, or mobile apps, our visitors, or the public;
  • Detect, investigate, prevent or otherwise address fraud or privacy issues;
  • Operate and maintain the security of our products, including to detect, investigate, prevent, stop, or remediate an attack on our computer systems or networks; or
  • Protect the rights or property of ourselves, our affiliates, or others, including by enforcing our agreements, terms, and policies.

• Parties to Corporate Transactions. We may also disclose personal information as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or at transfer, divestiture, or sale of all or a portion of our business or assets.

Finally, we may disclose de-identified information (including Connected Vehicle Information) to others in accordance with applicable law.

OTHER SITES AND SERVICES

Our websites, mobile applications, and other Products may contain links to other content, products, services, features, websites, mobile applications, platforms, or properties that Ford doesn’t own or operate (“Other Sites”) even if they look similar to ours. Please be aware that Ford is not responsible for any Other Sites, their content or operation, or the privacy policies or data practices of the third parties that offer them, even if you access them via our Products, including:

• Dealer websites;
• Websites or services featuring events, promotions, sponsorships, contests, or sweepstakes offered by our business partners (even where co-branded with Ford or Lincoln or our Products);
• Websites or services offered by companies that have received a license to use our name, logo, or other trademarks in connection with their service or product offerings (including those that offer accessories or other products available for use with Ford or Lincoln vehicles);
• Advertisers on our websites;
• Social media or networking platforms; and
• Product review, news, or enthusiast/fan sites and other forums, message boards, or chat groups where our Products are discussed.

For example, some of our website features incorporate the Google reCAPTCHA tool, which collects hardware and software information, such as device and application data, in order to perform integrity checks and help prevent bots from using the feature. Your use of the reCAPTCHA tool is subject to the Google Privacy Policy and Terms of Use.

Ford is also not responsible for third party applications or services that are governed by a privacy policy other than Ford’s and that may:

• Be integrated with or offered through our Products;
• Be made available to you through the vehicle infotainment system or in our mobile apps;
• Be made available to you through the third party's app on your mobile device when you connect your mobile device to the vehicle via Bluetooth or tether; or
• Require or permit the account you have with the third party to be linked to a Ford or Lincoln vehicle, mobile application, or other Product.

For example, some of our websites and online Products include mapping features provided by Google, HERE, and Microsoft (Bing Maps), which will collect and use personal information, including location information. If you use those mapping services, provide personal information to any of those third parties, or consent to our disclosure of personal information to them, the personal information they receive is governed by their privacy statements available via the above links. For example, if you use Bing Maps you agree to be bound by the Bing Terms of Use and Microsoft Privacy Policy.

CHOICE AND CONTROL OF PERSONAL INFORMATION

Access, Correction, and Deletion

You can access, edit, or delete some of the personal information we have collected by logging into your account and accessing the information displayed in your profile or account settings.

For example, if you sign into your owner account on the Ford website and then select your profile, you can view and change your personal information and information about your vehicle(s), as well as change your email contact preferences.

If you are a participant in Ford’s New Vehicle Purchase Plan (for eligible Ford Motor Company employees, retirees, Family and Friends, and certain employees of Ford dealerships, suppliers, and other partners), you can access your personal information related to the New Vehicle Purchase Plan by signing in and choosing “My Profile” on  https://www.axz.ford.com/ (for employees and retirees), https://www.myplan.ford.com/ (for friends and family), or https://www.dplan.dealerconnection.com/ (for dealership employees). Ford partners can make corrections to personal information collected through the https://www.fordpartner.com/ website by calling the AXZ Call Center at 800-348-7709.

Communications Preferences

You can choose whether to receive promotional communications from us by email, physical mail, and telephone by contacting our Customer Relationship Center (see the How to Contact Us section below). As noted above, you can access and change your email communications preferences by logging into your owner account profile on the Ford website. If you receive promotional email messages from us and would like to stop receiving messages about the promotion, you can do so by following the directions in that message. If you receive text (SMS) messages from us, you can stop delivery of further messages of that type by following the instructions provided or replying “STOP”, after which you will receive a single message confirming your choice. These choices do not apply to mandatory service communications that are part of certain of our products (e.g., recall notices).

Vehicle Controls

To delete certain data stored on your vehicle, you may be able to perform a Master Reset. For controls related to connected vehicles, please see the Connected Vehicle Privacy section below. Additional details and instructions may be available in your vehicle owner’s manual.

Choices for Cookies and Similar Technologies

See the Cookies section for choices about cookies and other analytics and advertising controls.

RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as necessary to provide the products and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly based on criteria such as whether your personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information; whether your personal information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which we collected the information; whether the personal information is reasonably required to protect or defend our rights or property; or whether we are otherwise required or permitted to keep your personal information by applicable laws or regulations. Where personal information is used for more than one purpose, we may retain it until the purpose with the latest period expires.

LOCATION OF PERSONAL INFORMATION

The personal information we collect may be stored and processed in your country or region, or in any other country where we or our affiliates, subsidiaries, or vendors maintain facilities. The storage location(s) are chosen to operate efficiently and improve performance. We take steps designed to ensure that the data we collect under this Notice is processed according to the provisions of this Notice and applicable law wherever the data is located.

Location of Processing European Personal Data. We transfer personal data from the European Economic Area and Switzerland to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do so, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections.

SECURITY OF PERSONAL INFORMATION

Safeguarding personal information is important to us. While no systems, applications, or websites are 100% secure, we take reasonable and appropriate steps to help protect personal information from unauthorized access, use, disclosure, alteration, and destruction.

To help us protect personal information, we request that you use a strong password and never disclose your password to anyone or use the same password with other sites or accounts.

YOUR STATE-SPECIFIC PRIVACY RIGHTS

This section supplements the US Privacy Notice above and applies to residents of Colorado, Connecticut, Montana, Nevada, Oregon, Texas, Utah, and Virginia. This section describes our collection, use, and disclosure of “Personal Data” (as defined in applicable law, to the extent the law applies to you). References to Personal Information in the US Privacy Notice also describe our practices regarding Personal Data in this section. California residents may review our California Notice at Collection and Privacy Disclosures by clicking here.
 

Personal data collection, use, and disclosure. We collect the categories of Personal Data that are indicated in the chart below. The chart also indicates our purposes for collecting, using, and disclosing each category of Personal Data. The specific pieces of Personal Data we collect, use, and disclose may vary depending on your relationship with us and how you interact with us and may not include all examples listed.
 

Sales and Targeted Advertising. We may use your Personal Data in a way that is considered a “sale” under the laws applicable to you and may disclose your Personal Data—including personal identifiers, personal records, general demographic information, customer account details and commercial information, internet or other electronic network activity information, and geolocation data—for targeted advertising purposes. You have the right to opt out of both practices. Information on how to exercise your opt-out rights as well as other rights you may have under the applicable laws is provided below.

We may sell or disclose the categories of Personal Data listed above to the following types of third parties: SiriusXM, joint marketing partners and authorized dealers, advertising and digital analytics companies, and social media platforms. For more information about these third parties and how they use the information, see the section above titled Our Disclosures of Personal Information.
 

Deidentification. We may deidentify your Personal Data and disclose this deidentified information to others as permitted by applicable law. Where we deidentify information or use deidentified information, we will use the data only in deidentified form and will not attempt to reidentify that information.

Consumer Rights. Subject to your state of residency and certain conditions and restrictions in applicable laws, you have the following rights with regard to your Personal Data:

1. Right to Access. You have the right to request access to and obtain a copy of any Personal Data that we may hold about you.
2. Right to Correct. You have the right to request that we correct inaccuracies in your Personal Data.
3. Right to Delete. You have the right to request that we delete Personal Data that we have collected from or obtained about you.
4. Right to Opt Out of Targeted Advertising. You have the right to request that we stop disclosures of your Personal Data for Targeted Advertising via cookies and tracking technologies by adjusting your cookie preferences through the “Cookie Settings” link in the footer of this page or by using the Global Privacy Control, which is designed to recognize opt-out preference signals. To process your request through an opt-out preference signal, you must use a browser or extension supporting the preference signal. If you choose to use an opt-out preference signal, you will need to turn it on for each browser and each device you use. You can opt out of other types of Targeted Advertising by using our webform.
5. Right to Opt Out of Sales. You have the right to opt out of our Sales of your Personal Data.
6. Right to Opt Out of Profiling. You have the right to opt out of Profiling, as applicable, in furtherance of decisions that produce legal or similarly significant effects. We do not Profile in a manner that would result in legal or similarly significant effects and as such do not offer this right.
7. Right to Appeal. If we decline to act on your request, you may appeal our decision.
8. Oregon Residents–Third-Party Disclosures. If you live in Oregon, you also have the right to request a list of third parties to which we disclosed Personal Data.
    

.Exercising your rights and obtaining more information. You may learn more about your privacy choices by visiting our Your Privacy Choices page here or you may use our request form to exercise your privacy rights by clicking here. You may also access, delete, and correct certain Personal Data through your Ford account. Connecticut residents may also contact us for general information about our privacy practices or this notice by using this webform. If you choose to exercise any of the privacy rights described above, you will not receive discriminatory treatment from us.

CHANGES TO THIS PRIVACY NOTICE

We will update this Notice when necessary to reflect changes in applicable law, our Products, what personal information we collect, or how we use personal information. When we post changes to the Notice, we will change the “Effective date” at the top of the Notice. If we make material changes to the Notice, we will provide notice or obtain consent regarding such changes as may be required by law.

Before the current update, this Notice was last updated May 1, 2024. 

HOW TO CONTACT US

If you have a privacy concern, complaint, or question for Ford, please contact us at:

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

Telephone
800-392-3673
800-232-5952 (TDD for the hearing impaired)

Available M-F 8:00 am - 11:00 pm EST
Available Sat. 8:00 am – 8:00 pm EST